Resident Advisers | Academic Tutors | Students' Association (NCSA) | Computer Support (NARC)
Computer Support - NARC
Another area of support is for computing and the network resources for residents in the building. This is maintained by NCSA’s Network And Resources committee (NARC) which is headed up by a resident. This year's head is Matthew Grovenor. NARC committee members act as computer support officers.
NARC committee members provide first level support for troubleshooting problems and issues on the Student Network and the Administration Network, PC’s, e-mail, Printing and other functions. If NARC cannot help you, they are authorised to escalate certain admin network problems to Inform Consulting, our IT Management consultants. NARC also maintains the residents’ internal intranet website.
Contacting NARC members
The preferred method of contacting NARC support members is for residents to contact the member in their room group or floor area utilising thr following:
- Telephone
- Visit and leave a note at their room
NARC can help residents with
- MS Windows OS installations.
- Microsoft Office installations.
- Data recovery for University/SIBT related information (deleted assignments etc.)
- Connecting computers to the network once a “network account” has been purchased.
- Connecting to the student network
- Installing Anti-virus software
- Virus detection and removal
- Updating MAC address listing
NARC can help guests and visitors
- Configure computers for connection to the network guest account
- Connect guest laptop computer to the seminar room data projector